The scope of this privacy notice covers the data processed within our enterprise business systems, customer support portal and digital marketing platforms. Please see section 2 below for a breakdown of how we collect your data. This policy does not cover any specific product-based privacy notices for the products that we sell: these separate policies can be located within the products themselves.
EDU365 Group are fully committed to keeping your information safe. This privacy notice explains what personal information we collect, why we collect it, and how we use it. We hope our policy is clear and transparent, but if you have any questions, please get in touch via the contact details at the bottom of the page.
We collect personal information about you (such as your name, address, email address or telephone number) when you give this to us as part of becoming a customer, registering for a customer portal login, signing up to our newsletters, completing a website form, or making a sales or support enquiry.
When you subscribe to any of our marketing or communications, you indicate that you have a preference to receive these communications. We store your preferences and give you the option to amend these at any time either by opting out of a marketing communication or by editing your customer portal profile as applicable.
As part of using our websites and customer portal, we may also store information about how you use our sites, for example the pages viewed, time spent on each page etc in order to be able to take steps to improve your digital experience. These behaviours including IP addresses are captured within Google Analytics, Power BI and other similar tools. You can read more in our website cookie policy.
As an employee of a contracted customer, in order to provide our services to your organisation we may need to collect personal information which data protection legislation defines as special category data, such as dietary requirements for an event registration, or screenshots of data within the products you’ve purchased that we need in order to investigate and resolve a support case. As a customer you agree to the need for us to process this information as part of your organisation’s contract with EDU365, or by submitting this information through the customer portal, email or applicable form.
We may use your personal information following a:
• Customer visit – whereby we may contact you regards to items discussed or similar products and solutions you have expressed an interest in.
• Event attendance or registration (Including webinars) in order to contact you about the event itself and/or possibly future events and/or to obtain feedback. When registering for event we may ask you for special category data, such as dietary requirements, in order to meet your needs at the event(s).
• General enquiry or feedback where you may contacted us via telephone, email or other channels requesting information about products and services and we may use the data captured to help improve services or assist in finding a resolution to your enquiry.
• Marketing subscription where you would have signed up via a web form or other data capture point. This information will be processed in accordance to that stated at the point of capture. You can unsubscribe anytime or customise your preferences (See Section 9. How can I amend my preferences?)
• Customer portal registration where we may use your data to send important updates, event information, direct marketing and other useful information that will help you get the most out of the products and services available to you.
• Product Purchase where we may have obtained your data following the signing of a contract. We may use this data to contact you about product updates, financial queries, renewals and other useful information that will help you get the most out of our products and services.
• Sales Enquiry where you may have contacted us via telephone, email or other channels requesting information about products and services we have to offer or we have contacted you and you have expressed an interest. You can unsubscribe anytime or customise your preferences (See Section 9. How can I amend my preferences?)
• Support Enquiry where you may have contacted us via our support portal, email or other channels to log a support enquiry about an issue or for general assistance. We may use the data captured to help to resolve your enquiry and may contact you after for feedback to help improve the service offered.
• Third Party data purchase where we may occasionally obtain your data from verified data supplier. We will only process data if a suitable legal basis has been established.
• Training course attendance where we may have obtained your details following the attendance of a training course. We may use your data for the purpose of obtaining feedback to help improve the service offering.
• Your website – Occasionally we may need to obtain your details from your company website or from a publicly available website, such as Edubase. We will only process data if a suitable legal basis has been established and will only keep the data for a short period of time unless you have consented via any of the examples mentioned above.
I just wanted to tell you that I love the new Everest EDU365 app. It’s so easy to keep track of my daughter’s homework, to know where she is during the day, her teachers and classes. Other parents are also very appreciative to be able to log in and see what’s happening with our kids. Easy to use and very helpful.
Julie Corsetti, Parent
Truro School has found Everest intuitive to use, was quick and easy to set up and adopted by our staff after a relatively brief training in September 2019. The parent body welcomed the App and pupils quickly adapted to using the homework module and checking to see ‘the work on Everest’. Customer support has been outstanding.
Mark Vanstone, Director of Studies, Truro School
The homework module has enabled teachers to collect, mark, feedback, and return student work. As many of our teachers were operating in many different countries and time zones, this allowed us to work effectively from where they were located. Despite being away from the school for a number of weeks, we are still able to collate student grades and create reports in order to ensure learning is taking place.
Mark Jones, Director of Teaching and Learning, Dulwich College Suzhou, China
Everest has been welcomed by staff, parents and students alike as it is easy and simple to use. It also interfaces seamlessly with our school management system, SIMS, which is saving us time.
Principal, John Gray High School
Using Everest our teachers find it easy to take registration throughout the entire school site. The interface is well designed and intuitive allowing all levels of user easy access to information. Setting assignments is simple yet flexible enough to meet the needs of our teachers and it allows parents and students easy access to not just assignments but behavior, attendance and grades. Everest overcomes most of the challenges that our previous application was unable to achieve.
ICT Coordinator, Teacher of ICT and Computing, Warwick Academy
I am really enjoying using Everest. The daily class attendance is a great electronic way for me to track and monitor attendance whilst the gradebook is saving me tons of paper and time, as I can enter my formative assessments on the spot, from my iPad. This is exactly the tool that I needed.
Secondary Teaching and Learning Coordinator, Warwick Academy
Everest Homework Tracking has not only saved me from ‘death by email’ it allows me to see who handed in what, when and associated comments from me my students and their parents. This has greatly assisted me in providing focused feedback and planning future lessons effectively at this difficult time. An invaluable tool.
Private School Teacher, Cayman Islands
When Covid-19 hit, we were in the middle of our school holidays and were quickly faced with the situation of converting our bricks and mortar school into an online school. This posed many challenges for all members of the community. Everest provided us with an effective means to communicate with students and parents, issue work, and continue our reporting and assessment cycle. Everest has an easy to use interface which means that students and parents can easily find the work that is required of them and receive direct communications from their teachers.
Mark Jones, Director of Teaching and Learning, Dulwich College Suzhou, China
You can see everything about a student in one place. I put all my subject resources and lesson plans into it so I can share with my classes. It’s great for sharing homework with students and parents.
Public School Teacher, Cayman Islands
Since the school’s been closed I’ve been joining live lessons, via Everest, so my days have been as near to normal as they can be! I’ve also been able to hand in my work and get feedback from my teachers so my homework is the best it can be. Handing in work is very quick and easy to do.
Harry, Student
